Refund and Exchange Policy

  • To return any product, please visit our website here: https://crystalsurgical.com/contact-us/ and fill out the form and submit it.
  • Crystal Surgical issues a valid RMA number.
  • Return shipping, insurance, and handling are the responsibility of the customer. Payment will be refunded after receiving the instruments in acceptable condition.
  • Used instruments are not acceptable for return.
  • Any claim for an incorrect shipment, faulty, or damaged instrument must be made within 10 working days after delivery.
  • Customized instruments are not eligible for return or exchange under any circumstances.
  • Products will only be accepted for exchange or credit if received in sellable condition. The product must be returned in its original sealed package to be accepted for substitution or credit.

  • A restocking fee will apply to any instrument returned for reasons other than defect or damage. The Restocking Fee Schedule is as follows:

    i. 20% for instruments returned within 15 days.
    ii. 30% for items returned between 15–45 days.
    iii. No credit will be issued for returns made after 45 days.
    iv. Shipping fees will not be credited.

  • All returned products must include all accessories, manuals, or other documentation that were originally shipped with the product. We are not responsible for additional damage resulting from improper packaging when returning your equipment.
  • Crystal Surgical is responsible for return shipping losses. Please allow 3 to 4 weeks from the time we receive your returned merchandise for your refund to be processed.